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Delivery
To read our full policy click here: Delivery Policy
Exchange & Refunds
You may return most new, unopened items within 7 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.) Read our full policy here: Exchange & Refund Policy
Warranty
Our warranty policy ensures peace of mind for your electric scooter or bike purchase. Most of our products come with a 24-month warranty provided by the manufacturer. This warranty covers manufacturing faults, such as issues with the motor, control board, battery, or other defects not caused by the customer. In the event of a manufacturing fault, please contact the manufacturer directly, and they will arrange for replacement parts to be sent to you or for the product to be repaired at their designated service center.
When making a warranty claim, it's important to provide photos of the scooter or bike. However, please note that the warranty does not cover accidental or deliberate damage. Any such damage will be thoroughly assessed before proceeding with the next steps.
It's important to understand that the warranty is not equivalent to insurance; it solely covers manufacturing defects. For comprehensive coverage against accidental damage or other unforeseen events, we recommend considering additional insurance options.
Legal
Important Legal Notice: Electric Scooter Usage Regulations
United Kingdom:
Privately owned electric scooters are currently illegal to use on public roads, pavements, and cycle lanes in the UK. They are only permitted on private land with the landowner’s consent. Riders must have the category Q entitlement on their driving licence to use an e-scooter. A full or provisional UK licence for categories AM, A or B includes entitlement for category Q. If you have one of these licences, you can use an e-scooter.
Australia:
Electric scooter laws vary by state and territory. In the Australian Capital Territory, Queensland, Tasmania, and Western Australia, e-scooters are allowed on public paths without a license. However, South Australia and the Northern Territory permit e-scooter use only on private property. New South Wales and Victoria allow e-scooters in specific trial locations; no license is required.
United States:
Electric scooter regulations differ across states and even cities. Generally, e-scooters are allowed on streets and bike lanes but are prohibited on sidewalks. Riders must adhere to local age requirements and helmet laws. Maximum speed limits typically range from 15-20 mph. It’s essential to consult your specific state and city laws to ensure compliance.
Europe:
Regulations for electric scooters vary by country within Europe. For instance, Germany permits e-scooters on roads with a maximum speed of 20 km/h, while France allows them on dedicated bike paths or roads with speed limits of 30 km/h or less, prohibiting sidewalk use. Riders must adhere to local age requirements and speed limits. It’s crucial to check the specific laws in your country or municipality before using an e-scooter.
General Notice:
It is the sole responsibility of the customer to ensure that they operate their e-scooter or bike in compliance with all national and local regulations. The customer accepts all liability and assumes any risks associated with the use of electric scooter and bike products, while absolving Punk Ride and its owners of any responsibility for any incidents resulting from their use.
Please ensure you are familiar with and adhere to the laws and regulations applicable in your area to ensure safe and legal use of your electric scooter.