Our warranty policy ensures peace of mind for your electric scooter or bike purchase. Most of our products come with a 24-month warranty provided by the manufacturer. This warranty covers manufacturing faults, such as issues with the motor, control board, battery, or other defects not caused by the customer. In the event of a manufacturing fault, please contact the manufacturer directly, and they will arrange for replacement parts to be sent to you or for the product to be repaired at their designated service center.
When making a warranty claim, it's important to provide photos of the scooter or bike. However, please note that the warranty does not cover accidental or deliberate damage. Any such damage will be thoroughly assessed before proceeding with the next steps.
It's important to understand that the warranty is not equivalent to insurance; it solely covers manufacturing defects. For comprehensive coverage against accidental damage or other unforeseen events, we recommend considering additional insurance options.
HOW TO CONTACT US:
Company: Punk Ride LLC
Company Number: L23000444135
Address: 12212 Stone Lake Ranch Blvd, Thonotosassa Florida 33592, United States
Phone Number: +15409217403
Email: customerservice@punkride.com
Customer Service: Monday to Friday from 9am to 6pm
To submit a warranty claim, just pick your item’s brand below to find the correct form.
