MOTORAD Returns and Warranty
🔹 Returns
⚠️ Important: Returns Policy
- Return requests must be made within 30 days of delivery.
- Items must be unused, in original packaging, and in resellable condition.
- Products showing signs of use, damage, or modification may not qualify.
- Return shipping costs may apply unless the item arrived damaged or defective.
- All returns are reviewed by our team and inspected at the warehouse before a refund or replacement is issued.
🔹 Warranty
⚠️ Important: Warranty Coverage
- Warranty does not cover damage from accidents, water, misuse, or unauthorized modifications.
- Consumable parts (like tyres, tubes, brake pads, chains, grips, fenders, lights, etc.) are not covered, as they wear naturally over time.
- Cosmetic issues (scratches, fading, trim) are also excluded.
🔹 Next Steps
📋 Submit your request below:
- Use the Warranty Claim Form if your item has a fault covered by warranty.
- Use the Returns Form if you wish to return or exchange your item.