DUOTTS, ONESPORT & OOTD Returns & Warranty

🔹 Returns

⚠️ Important: Returns Policy

  • Return requests must be made within 30 days of delivery.
  • Items must be unused, in original packaging, and in resellable condition.
  • Products showing signs of use, damage, or modification may not qualify.
  • Return shipping costs may apply unless the item arrived damaged or defective.
  • All returns are reviewed by our team and inspected at the warehouse before a refund or replacement is issued.

🔹 Warranty

⚠️ Important: Warranty Coverage

  • Warranty does not cover damage from accidents, water, misuse, or unauthorized modifications.
  • Consumable parts (like tyres, tubes, brake pads, chains, grips, fenders, lights, etc.) are not covered, as they wear naturally over time.
  • Cosmetic issues (scratches, fading, trim) are also excluded.

🔹 Next Steps

📋 Submit your request below:

  • Use the Warranty Claim Form if your item has a fault covered by warranty.
  • Use the Returns Form if you wish to return or exchange your item.