Warranty & Returns

Returns

Important: Returns Policy

• Return requests must be made within 30 days of delivery.
• Items must be unused, in their original packaging, and in resellable condition.
• Products showing signs of use, damage, or modification may not qualify for a return.
• Return shipping costs may apply unless the item arrived damaged or defective.
• All returns are reviewed by our team and inspected at the warehouse before a refund or replacement is issued.

Warranty

Important: Warranty Coverage

• Warranty only covers manufacturer defects.
• Warranty does not cover damage caused by accidents, water, misuse, neglect, or unauthorised modifications.
• Consumable parts such as tyres, tubes, brake pads, chains, grips, fenders, lights, and similar parts are not covered, as they wear naturally over time.
• Cosmetic issues such as scratches, fading, marks, or trim damage are also excluded from warranty cover.

Next Steps

Submit your request below

Please complete the form below and select the type of request you are submitting, such as a return, warranty claim, replacement request, damaged item, wrong item, or missing parts/accessories.